Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSFFL3058 Mapping and Delivery Guide
Provide advice to customers on floor coverings

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSFFL3058 - Provide advice to customers on floor coverings
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop product knowledge and provide advice to customers on a range of floor coverings, including carpet and other textile, resilient, timber and laminate products.This unit applies to any individual providing advice on floor coverings. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Flooring technology
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain knowledge of flooring products and services
  • Research current information on floor covering products and services from authoritative sources
  • Identify characteristics of floor covering products and services using available product and service documentation
  • Document and maintain information on floor covering products and services in a format consistent with organisational requirements
  • Use knowledge to improve quality within personal work areas
       
Element: Identify customer needs
  • Question customers in detail and use active listening to determine product and/or service requirements
  • Offer accurate technical and/or specialist advice to the customer to support sales activity and customer understanding and decision making
  • Establish customer's financial limitations and expectations for flooring product purchase
  • Discuss and confirm customer needs based on information gathered
       
Element: Recommend flooring products and services
  • Make recommendations consistent with organisational requirements and customer needs
  • Promote advantages of product and organisation based on knowledge of produce features and services offered
  • Verify evidence in support of recommendations and present in a suitable format
  • Estimate impact of activities from verifiable customer feedback sources
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research current information on floor covering products and services from authoritative sources 
Identify characteristics of floor covering products and services using available product and service documentation 
Document and maintain information on floor covering products and services in a format consistent with organisational requirements 
Use knowledge to improve quality within personal work areas 
Question customers in detail and use active listening to determine product and/or service requirements 
Offer accurate technical and/or specialist advice to the customer to support sales activity and customer understanding and decision making 
Establish customer's financial limitations and expectations for flooring product purchase 
Discuss and confirm customer needs based on information gathered 
Make recommendations consistent with organisational requirements and customer needs 
Promote advantages of product and organisation based on knowledge of produce features and services offered 
Verify evidence in support of recommendations and present in a suitable format 
Estimate impact of activities from verifiable customer feedback sources 

Forms

Assessment Cover Sheet

MSFFL3058 - Provide advice to customers on floor coverings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSFFL3058 - Provide advice to customers on floor coverings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: